Supplier helpdesk

We make various communication channels available to its suppliers in order to facilitate and improve supplier relationships and better attend to their requests or queries.

Supplier Relationship Model

The ASA channel (Procurement Support and Helpdesk Service): a channel that manages supplier queries, doubts and claims associated with the procurement processes, as well as providing clarification regarding the content of the Supplier Code of Conduct.

Contact us

  • Via e-mail at the following address:
  • Via telephone +34 91 659 99 83, Monday to Thursday 8:00 am to 4:30 pm (Spain time) and Friday 8:00 am to 2:30 pm (Spain time). Note: From 1 June to 16 September from Monday to Friday 8:00 am to 3:00 pm (Spain time).

Prior to sending us your request or query, please check to see if it has already been addressed in our General Conditions of Contract

In addition to the ASA channel, the Company has the Dígame Service available to any stakeholder and the Ethics and Compliance Channel.


The Company has a communication methodology and a comprehensive Manual regarding communication between us and the supplier, which are disclosed to the entire company on a recurring basis. This allows us to convey the same messages, and in the same format, to suppliers therefore guaranteeing compliance with the principles of consistency, fairness, proportionality and transparency.

How can you present your company to us and offer us your products and services?

If you are interested in becoming a supplier, you must register with PRORED, a new Supplier Portal that the Company has created that allows any company to find out about the products and services we acquire and what the minimum requirements are that must be met in each case. It also allows companies that are interested in becoming a supplier to register and begin the qualification process.

How should you make enquiries or notify us of any issue regarding the payment process?

The General Conditions of Contract set out and explain the process for receipt of invoices and their subsequent payment.

It will responds to enquiries and suggestions regarding billing on the supplier helpdesk telephone: +34 914 533 216 (Mondays, Tuesdays, Wednesdays and Thursdays from 12:30 pm to 1:30 pm – except bank holidays) or via email at