Ethics and Compliance Channel

In order to promote the application of the Code of Ethics, in accordance with its provisions, Redeia has an Ethics and Compliance Channel Management System that is available to all members of Redeia, as well as stakeholders.

The Ethics and Compliance Channel is the formal mechanism established by Redeia for the communication of queries or complaints, non-compliance and irregularities with the aim of fostering a culture of communication as a fundamental element of Redeia's integrity model.

The Ethics and Compliance Channel Management System is compliant with the European Directive on whistleblower protection and with Law 2/2023 of 20 February on persons who report regulatory breaches and the fight against corruption. The Redeia Channel Management System operates via:

Access the Ethics and Compliance Channel

Redeia Corporación, S.A.
Paseo Conde de los Gaitanes 177,
28109 Alcobendas (Madrid)

Redeia's communication channels for complaints and queries are as follows:
- Postal address, for the attention of the Ethics Manager and Stakeholder Ombudsman.
- Face-to-face meeting: any conduct may be reported verbally to the Ethics Manager by means of a face-to-face or online meeting to be held within seven (7) days of receipt of such a request through the Channel platform or by means of a written communication addressed to the Ethics Manager.

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What can be communicated via the Ethics and Compliance Channel?

The following subjects can be reported via the Ethics Channel:

  • Breaches of the values and principles set out in the Code of Ethics and the internal regulations that develop it, including breaches related to financial, accounting or commercial malpractice;
  • Acts or conduct that may have criminal implications;
  • Serious or very serious administrative infringements;
  • Infringements of labour law in the field of health and safety at work;
  • Infringements of European Union law falling within the material scope of Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons reporting breaches of EU law and Spanish transposition law.

The Ethics and Compliance Channel may also be used to communicate queries on the interpretation of the ethical values, principles and guidelines of conduct of the Code of Ethics and Conduct, and suggestions for improvement related to the Code of Ethics and Conduct.

It is very important to use the Ethics and Compliance Channel responsibly, in accordance with the principle of good faith, and not to use it for purposes other than those stated. No complaint should be made unless there is credible evidence of infringement of any of the values and ethical principles set out in the Code of Ethics and Conduct.

Who is responsible for the ethical channel management system?

The Board of Directors of Redeia appoints the Ethics Manager and Stakeholder Ombudsman as Head of the Ethics and Compliance Channel Management System, who is responsible for its management and the processing of investigation files, notwithstanding the support it may receive from the compliance officers of Redeia's companies. The Ethics Manager will act with autonomy and independence with respect to the rest of the Redeia bodies and will have the necessary personal and material resources to carry out his or her functions. Redeia Corporación and the Redeia company to which the query or complaint is directed, will be responsible for the processing of the personal data necessary for the management, investigation and implementation of the actions and protection measures adopted as a result of the communications received.

Are confidentiality and anonymity guaranteed?

Redeia uses an application to manage the Channel. It is hosted on secure servers in order to prevent possible security risks.

One of the basic principles of the Channel is to ensure confidentiality. The Channel can only be accessed by the Ethics Manager and compliance officers, who will treat any communication with the utmost confidentiality, in accordance with applicable law and good business practices.

The Channel allows you to choose to report anonymous and, in addition, guarantees the traceability of the management of the report from receipt to resolution.